Do any of these problems sound familiar?
- Employee Turnover
- Dissatisfied Employees
- Difficult to find and retain qualified insurance professionals
- Too much time spent on the day to day operations and putting out fires
- Poor Communication
Is there a relationship between Employee Engagement and Customer Satisfaction?
In August and October of 2011, Ernst & Young undertook a research project to canvas the opinions of 24,000 insurance consumers across seven regions of the world.
This report went in-depth and dealt with several myths. Here’s one of them!
It’s only about price
Consider your best commercial insurance clients, those that have been clients for several years. In many cases, should they receive terms from a competitor, they will contact you, their broker to offer a “second chance”. They do that out of a sense of trust and loyalty; yet another validation to the conclusion that Employee Engagement leads to Customer Satisfaction.
For more information on how Employee Engagement impacts your business click here.
Where do your employees fit?
Perhaps you don’t know if your employees are engaged or not! Would you like to find out?
Majix offers a free “Employee Engagement” survey that takes only a few short minutes to complete.
Fill out the form below and we will contact you!